--Our hair is simply washed, we have no chemical processing and keep the hair scales
3- Can the hair be bleached and dye?
---Can bleach 613 blonde
4- What texture and inches do you offer?
--straight, body wave, loose deep, deep wave, burmese curly, kinky curly, etc.
12-40inch.
Let me send you the video and details.
5- single donor / double drawn / cuticle aligned
--our hair are single donor, double drawn, the hair cuticle is intact and neat.
6- Is the hair cuticle-aligned?
--Yes the hair cuticle is intact and neat, dyeing can be even and beautiful.
7- Weight per bundle / weft density?
--Each bundle weighs about 100 grams.
8- Color options / natural or dyed?
--The color of our hair is natural black(#1B)
If you want other colors, we can dye it too.
9- Shedding / tangling guarantee?
-- If the hair is properly cared for, it won't easily get tangled or shed
10- Do you provide samples?
--Yes, we have sample deal for new custmers
11- What kind of lace do you offer?
--HD lace and transparent lace
12- Do you have a MOQ (Minimum order quantity)?
--we don't have a MOQ (Minimum order quantity)
Because we support small orders from our customers
13- What is your shipping and processing time frame?
--Same day order, same day Shipping. And customers can receive the package three days later.
14-What is your shipping cost to the USA?
--39 dollar
15- How long does your hair last?
--If hair is well cared for, it can last for 5-6years.
16- Do you provide any private label services?
--Yes, and all kinds of packaging.
17- What other products do you offer besides hair?
--We're a hair factory. We only do hair
18- What payment process do you use?
--We support multiple payment methods, Paypal,Apply pay,Google pay,shop,credit card,wise western union, etc.
19- Where are your located?
--We are in Guangzhou, China. We chose this place because it has the largest airport in Asia and can deliver goods to the whole world quickly every day.
20- What courier company do you use?
--Fedex, DHL
21- How do you process hair?
--To be honest, textured hair is processed, and it is the same for any supplier. However, compared with other suppliers, we prefer to use natural ingredients to process hair to minimize the damage to hair.
22- What's the difference between A+ and Pro?
--A+ is Indian hair, A+ Pro is Vietnamese hair
A+ is more resilient, A+ pro is more delicate
And a+ hair can be bleached to 27, pro hair can be bleached to 613
23- What's the bundles,laces and wigs prices?
--发价格表
24- When purchased, will you send a tracking number?
-- Yes. We will take videos of the goods before shipping, and send you the tracking number
Yes dear. This is my ing, which has an introduction of our products
26- What sizes of wig hair caps are available?
-- Dear, we have S, M, and L sizes available. Let me send you more details.
27- What is your return policy?
-- We have the best after-sales,if you don't like it after receiving the hair, we support the return, give you the return label, and bear the return shipping fee
28- Do you sell virgin hair?
-- Dear friend, we only sell raw hair. If you need virgin hair, I recommend our A+ hair. It's about the same price as virgin hair on the market, but the quality is better.
29- Can you give me a bigger discount?
-- Sorry, dear, our discounts are based on the order amount. We invest heavily in quality, so our profit margins are not high, but the quality is absolutely guaranteed.
询问客户:
1- Dear do you have an online store or salon, or do you buy them for yourself?
2- May i have your name please?
3- Dear which city are u in?
4- Have you purchased from us before?
5- We're in the office now, and we have samples here. Would you like to video call me? I can show you our hair directly.
6- How long have u been a hairdresser?
7- How long have u been selling hair?
8- How many inches do u need?
10- What texture are u looking for?
11- Do you plan to purchase it?
12- Are u buying hair for yourself or for your customers?
13- Do you need to buy some bundles or wigs for stock recently? We'll be getting a lot of orders soon, so shipping might not be as prompt.
14- Dear,when do u wanna receive the hair?
15- Dear, do you have a habit of bleaching or dyeing your hair?
16- Dear do usually you sell lace, we also have lace, do you want to see?
17- Dear, we also have sample deals available. Many new customers choose the sample deal for their first purchase. Would you like to see?
18- Dear, have you decided on your order? I can apply for a good discount for you.
19- Dear would you like to know the details of our lace?
20- Dear would you like to know more about our hair textures?
21- Do you usually use hd lace or transparent lace
22- What size of lace you usually use dear
23- Dear are you a hairstylist? Many of our American customers are also hairstylists and often come to our company to buy hair
24- Dear which hair do you like best? Our bundle is very good. Customers like to buy it often.
25- Dear which one do you want to know? ��let me introduce it to you
26- Dear do you have our ig?
27- Dear, do you need hair extensions? We have many types of hair extensions available
28- What time is it there?
29- Which city are you in the United States? Let me see how many days the express will arrive
30- Do you have any concerns, or do you think the price is not suitable?
1. Hair Origin
Q: What is the origin of your hair?
A: Our hair is sourced from India and Vietnam,
carefully selected for quality and consistency.
2. Chemical Processing
Q: Is your hair chemically processed?
A: Our hair is gently washed only. We do not apply
harsh chemical processing, and the cuticles are
kept intact.
3. Bleaching & Dyeing
Q: Can the hair be bleached or dyed?
A: Yes.
Our A+ hair can be bleached up to #27.
Our A+ Pro hair can be bleached to #613 blonde
with proper professional care.4. Textures & Lengths
Q: What textures and lengths do you offer?
A: We offer a wide range of textures, including:
Straight, Body Wave, Loose Deep, Deep Wave,
Burmese Curly, Kinky Curly, and more.
Lengths available: 12–40 inches.
5. Hair Quality
Q: Is your hair single donor and cuticle-aligned?
A: Yes. Our hair is single donor, double drawn, with
cuticles aligned in the same direction, ensuring
smoothness and minimal tangling.
6. Bundle Weight
Q: How much does each bundle weigh?
A: Each bundle weighs approximately95 - 100
grams.7. Color Options
Q: What hair color do you offer?
A: Our standard color is natural black (#1B).Custom
colors can be dyed upon request.
Q : Do you have color hair
A : Yes, we have all kinds of color bundles that are
available from stock. If you need to customize the
colors you need, we also provide custom color
services
Q : How long does it take to customize the color
A : Generally, it takes 3 days to customize the color
8. Shedding & Tangling
Q: Does the hair shed or tangle?
A: With proper care, our hair does not tangle or
shed easily. Regular maintenance is recommended.
9. SamplesQ: Do you offer samples?
A: Yes. We offer sample deals for new customers.
10. Lace Types
Q: What lace types do you offer?
A: We offer HD lace and transparent lace.
11. MOQ
Q: Do you have a minimum order quantity (MOQ)?
A: We do not have MOQ because we support small
orders for customers, because there are some
customers, she just does business, does not want
to stock too much, increase costs, we support their
business, so provide small orders, wholesale prices
12. Processing & Shipping Time
Q: What is your processing and shipping time?A: Same-day processing and shipping for most
orders
Delivery usually takes about 3 days via express
shipping
13. Shipping Cost (USA)
Q: What is the shipping cost to the USA?
A: Shipping to the USA is approximately USD 39.
14. Hair Lifespan
Q: How long does your hair last?
A: With proper care, our hair can last 5–6 years.
15. Private Label & Packaging
Q: Do you offer private labeling and custom
packaging?
A: Yes. We support custom labels and packaging.16. Other Products
Q: Do you sell products other than hair?
A: We are a hair factory, and we specialize in
making black female hair products. We have strong
competitiveness in hair and do not sell other
products. Those are not what we are good at
17. Payment Methods
Q: What payment methods do you accept?
A: We accept multiple payment methods, including:
PayPal, Credit Card, Apple Pay, Google Pay, shop
pay ，Shopify Payments, Wise, and Western Union.
18. Location
Q: Where are you located?
A: Our office is located in Guangzhou, China.
Compared with Vietnam and other countries,
Guangzhou, China has the largest airport in Asia,and there are more flights, which can be shipped to
the world, so that you and your customers get the
goods faster
19. Shipping Carriers
Q: Which courier companies do you use?
A: We ship via FedEx and DHL.
20. Hair Processing Explanation
Q: Is textured hair processed?
A: Many suppliers claim that texture is inherent, but
that's not true
Yes, textured hair requires processing. We use
gentler methods and natural ingredients to minimize
damage compared to standard industry practices.
If you are concerned about processing, I
recommend you buy Natural Straight.
21. A+ vs A+ Pro HairQ: What is the difference between A+ and A+ Pro
hair?
A: A+ Hair: Indian hair, strong and resilient, can be
bleached to #27
A+ Pro Hair: Vietnamese hair, softer and more
delicate, can be bleached to #613
22. Pricing
Q: What are your prices for bundles, lace, and
wigs?
A: Please let us know what products you are
interested in, and we will share the price list.
23. Tracking Number
Q: Will I receive a tracking number?
A: After we ship the goods, we will provide the
courier label, tracking number, and photos of the
goods.24. Social Media
Q: Do you have Instagram?
A: Yes.
Instagram:
https://instagram.com/ucharminghair_offical
25. Wig Cap Sizes
Q: What wig cap sizes are available?
A: We offer Small (S), Medium (M), and Large (L)
sizes.
26. Return Policy
Q: What is your return policy?
A: In the hair industry, many suppliers lack good
after-sales service, or even any after-sales service
at all. We are different. We value our customers'
after-sales experience. We provide return labels,and our professionals will handle any concerns you
may have.
27. Raw vs Virgin Hair
Q: Do you sell virgin hair?
A: We mainly sell raw hair. If you prefer virgin hair,
our A+ hair is comparable in price and offers
excellent quality.
28. Discounts
Q: Can you offer a bigger discount?
A: Discounts are based on order quantity. We focus
on quality and fair pricing, and we always offer the
best value possible.Simply put, we will offer the
biggest discount to ensure you make a good profit.
29. Hair Care & Maintenance
Q: How should I care for the hair?A: We recommend gentle care, including mild
shampoo, deep conditioning, and avoiding
excessive heat. Proper care helps extend the
lifespan of the hair.
30. Heat Styling
Q: Can I use heat tools on the hair?
A: Yes. You may use heat styling tools, but we
recommend keeping the temperature below 180°C
(356°F) to maintain hair quality.
31. Hair Smell
Q: Does the hair have any smell?
A: The hair may have a light factory or shipping
scent, which will disappear after washing and
conditioning.
32. Tangle PreventionQ: How can I prevent tangling?
A: Regular conditioning, proper storage, and
avoiding friction during sleep can help prevent
tangling.
33. Hair Density Options
Q: What density options are available for wigs?
A: We offer multiple density options, including
150%, 180%, 200%, and 250%, depending on the
wig style.
34. Lace Customization
Q: Can I customize lace size or parting?
A: Yes. We support customization for lace size,
parting style, and hairline design upon request.
35. Pre-plucked & Pre-bleached
Q: Are the wigs pre-plucked or pre-bleached?A: Our wigs can be made pre-plucked and lightly
pre-bleached based on customer preference.
36. Wig Cap Construction
Q: What wig cap constructions do you offer?
A: We provide many caps
Like Dome Cap, U part ,V Part ,headband
wig ,Guless wig cap , Half wig Cap
37. Glueless Wigs
Q: Do you offer glueless wigs?
A: Yes. We provide glueless wig options for easy
and comfortable wear.
38. Bulk Hair
Q: Do you sell bulk hair without weft?
A: Yes. Bulk hair is available upon request.39. Wholesale & Salon Orders
Q: Do you work with hairstylists or salons?
A: Yes. We work with hairstylists, salons, and hair
brands, offering wholesale support.
40. Video Confirmation
Q: Can I see the hair before shipping?
A: Yes. We can provide product photos or videos
upon request before shipment.
41. Order Changes
Q: Can I change my order after placing it?
A: Changes may be possible before the order is
processed or shipped. Please contact us as soon
as possible.
42. Order CancellationQ: Can I cancel my order?
A: Order cancellations depend on the processing
status. Please contact us promptly for assistance.
43. Address Changes
Q: Can I change my shipping address after
ordering?
A: Address changes are possible before shipment.
Once shipped, changes may not be guaranteed.
44. Delivery Delays
Q: What if my package is delayed?
A: International shipping delays may occur due to
customs or weather. We will assist and keep you
updated.
45. Customs & Duties
Q: Will I need to pay customs duties or taxes?A: Tariffs vary from country to country. We will do
our best to help our clients pay tariffs in advance.
For countries or regions where tariffs cannot be
paid in advance, we will declare a very low price to
customs, ensuring a very affordable price even if
the client's country/region requires tariffs
46. Wrong / Missing Items
Q: What if I receive the wrong or missing items?
A: Please contact us with photos, and we will assist
you according to our after-sales policy.
47. Hair Reuse
Q: Can the hair be reused?
A: Yes. With proper care, the hair can be reused
multiple times.
48. Storage
Q: How should I store the hair when not in use?A: Store the hair in a cool, dry place, preferably in its
original packaging or a satin bag.
49. Time-sensitive Orders
Q: I need the hair urgently. What should I do?
A: Please let us know your required delivery date,
and we will check the fastest available option.
50. Contact & Support
Q: How can I contact customer support?
A: You can reply directly to this WhatsApp chat,
and our support team will assist you.
What are your hair bundles made of?
Our hair bundles are made from 100% human hair,
carefully selected for quality and consistency.
Are your bundles raw hair or processed hair?Our bundles are raw hair, gently washed only, with
cuticles kept intact.
Are the bundles single donor?
Yes. Our bundles are sourced from single donors,
which helps maintain uniform texture and quality.
Are the cuticles aligned?
Yes. The cuticles are aligned in the same direction,
helping reduce tangling and shedding.
What textures are available for bundles?
We offer multiple textures, including Straight, Body
Wave, Loose Deep, Deep Wave, Burmese Curly,
and Kinky Curly.
What lengths do your bundles come in?
Our bundles are available in lengths from 12 inches
to 40 inches, depending on the texture.How much does one bundle weigh?
Each bundle weighs approximately 95-100 grams.
What color are the bundles?
Our standard bundle color is natural black (#1B).
Custom colors can be dyed upon request.
Can the bundles be bleached or dyed?
Yes. With proper professional care, our bundles can
be bleached and dyed successfully.
Will the bundles shed or tangle?
With proper care and maintenance, the bundles are
designed to minimize shedding and tangling.
How many bundles do I need?The number of bundles depends on length, texture,
and desired fullness.
Most customers use 2–3 bundles for a natural look.
Do you offer double drawn bundles?
Yes. Our bundles are double drawn, providing fuller
ends and better volume.
How long do the bundles last?
With proper care, our bundles are designed to be
long-lasting and reusable.
Is there a minimum order quantity (MOQ)?
No. We support both small orders and wholesale
orders.
Do you offer sample bundles?Yes. We offer sample deals for new customers who
want to test the quality.
Can I see the bundles before shipping?
Yes. We can provide photos or videos of the
bundles before shipment upon request.
Do you offer private labeling or custom packaging?
Yes. We support private labels and custom
packaging for bundle orders.
Which countries do you ship bundles to?
We ship bundles worldwide using reliable
international carriers.
How long does shipping take for bundles?
Most orders are shipped quickly, and delivery
usually takes a few business days, depending on
the destination.Will I receive a tracking number?
Yes. Once your bundle order is shipped, we will
provide the tracking number and shipping details.
What are your hair bundles made of?
Our hair bundles are made from 100% human hair,
carefully selected for quality and consistency.
Are your bundles raw hair or processed hair?
Our bundles are raw hair, gently washed only, with
cuticles kept intact.
Are the bundles single donor?
Yes. Our bundles are sourced from single donors,
helping maintain uniform texture and quality.
Are the cuticles aligned?
Yes. The cuticles are aligned in the same direction,
which helps reduce tangling and shedding.
What textures are available for bundles?Straight, Body Wave, Loose Deep, Deep Wave,
Burmese Curly, and Kinky Curly.
What lengths do your bundles come in?
Bundle lengths range from 12 inches to 40 inches,
depending on texture.
How much does one bundle weigh?
Each bundle weighs approximately 95-100 grams.
Can bundles be bleached or dyed?
Yes. With proper professional care, the bundles can
be bleached and dyed successfully.
Will the bundles shed or tangle?
With proper care and maintenance, the bundles are
designed to minimize shedding and tangling.
How many bundles do I need?
Most customers use 2–3 bundles, depending on
length and desired fullness.
Do you offer double drawn bundles?Yes. Our bundles are double drawn for fuller ends.
How long do the bundles last?
With proper care, the bundles are long-lasting and
reusable.
Is there a minimum order quantity (MOQ)?
No. We support both small orders and wholesale
orders.
Do you offer sample bundles?
Yes. Sample deals are available for new customers.
Can I see the bundles before shipping?
Yes. Photos or videos can be provided before
shipment upon request.
Do you offer private labeling or custom packaging?
Yes. We support private labels and custom
packaging.
Do you ship bundles worldwide?Yes. We ship bundles worldwide using reliable
carriers.
How long does shipping take?
Delivery usually takes a few business days,
depending on destination.
Will I receive a tracking number?
Yes. Tracking details are provided after shipment.
What lace types do you offer?
We offer HD lace and transparent lace.
What is the difference between HD lace and transparent
lace?
HD lace is thinner and more natural-looking, while
transparent lace is slightly thicker and more
durable.
Is the lace soft and comfortable?
Yes. Our lace is designed to be soft, breathable,
and comfortable.Is the lace pre-plucked?
Pre-plucked lace is available upon request.
Is the lace pre-bleached?
Light lace bleaching is available upon request.
What lace sizes are available?
Common sizes include 4×4, 5×5, 13×4, and 13×6.
Can the lace be customized?
Yes. Lace size, parting style, and hairline design
can be customized.
Is the lace beginner-friendly?
Transparent lace is often recommended for
beginners.
Can I see the lace before shipping?
Yes. Photos or videos can be provided before
shipment.
What types of wigs do you offer?We offer lace front wigs, closure wigs, and full lace
wigs.
Are your wigs made from human hair?
Yes. Our wigs are made from 100% human hair.
Are the wigs made with raw hair?
Most of our wigs are made from raw hair, gently
washed only.
What wig lengths are available?
Wig lengths range from 12 inches to 40 inches,
depending on style.
What wig densities do you offer?
We offer densities such as 150%, 180%, 200%,
and 250%.
Do you offer glueless wigs?
Yes. Glueless wig options are available.
Are the wigs beginner-friendly?Yes. Closure wigs and glueless wigs are especially
suitable for beginners.
Can wigs be customized?
Yes. Length, density, lace type, and cap size can be
customized.
What wig cap sizes are available?
Small (S), Medium (M), and Large (L).
How long do wigs last?
With proper care, wigs are long-lasting and
reusable.
Can I see the wig before shipping?
Yes. Photos or videos can be provided before
shipment.
Will I receive tracking information?
Yes. Tracking details are provided after shipment.
What types of closures do you offer?We offer lace closures, including common sizes
such as 4×4 and 5×5.
What hair is used for closures?
Our closures are made from 100% human hair,
cuticle-aligned.
Are closures raw hair?
Yes. Our closures are made from raw hair, gently
washed only.
Are closures pre-plucked?
Pre-plucked closures are available upon request.
Can closures be bleached or dyed?
Yes. Closures can be bleached and dyed with
proper professional care.
What textures are available for closures?
Closures are available in the same textures as our
bundles and wigs.Can closures be customized?
Yes. Parting style and lace size can be customized.
Can I see the closure before shipping?
Yes. Photos or videos can be provided before
shipment.
What types of frontals do you offer?
We offer lace frontals, including 13×4 and 13×6
sizes.
What hair is used for frontals?
Our frontals are made from 100% human hair,
cuticle-aligned.
Are frontals raw hair?
Yes. Our frontals are made from raw hair, gently
washed only.
Are frontals pre-plucked?
Pre-plucked frontals are available upon request.Can frontals be bleached or dyed?
Yes. Frontals can be bleached and dyed with
proper professional care.
What textures are available for frontals?
Frontals are available in the same textures as
bundles and wigs.
Can frontals be customized?
Yes. Lace size, hairline, and parting style can be
customized.
Can I see the frontal before shipping?
Yes. Photos or videos can be provided before
shipment.
Are you looking for a wig or hair bundles?
What length are you interested in?
Which texture do you prefer?
(For example: Body Wave, Deep Wave, Curly)Do you have a specific style in mind, or would you
like a recommendation?
Do you prefer HD lace or transparent lace?
Do you have a preferred hair density?
What wig cap size do you usually wear?
(Small, Medium, or Large)
Are you looking for a glueless wig?
How full would you like the hair to look?
Are you planning to install the hair yourself or with a
stylist?
Will you be pairing the bundles with a closure or
frontal?
When would you like to receive the hair?Is there a specific date you need the hair by?
Is there anything specific you’d like our support
agent to assist you with?
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