Politique de confidentialité

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and how we protect it when you visit our website or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of information when you use our services:

1) Personal Information  
• Basic Information: Name, email address, phone number, shipping address and billing address.  
• Payment Information: Payment card details and transaction information (processed securely by our payment providers; we do not store your full card number on our servers).

2) Account Information  
• Account Details: Username, password, registration date and account activity records.

3) Usage Data  
• Device Information: IP address, browser type, operating system and device identifiers.  
• Log Information: Access times, visited pages, click behavior and browsing history.

4) Transaction Information  
• Order Details: Purchase records, product preferences, return and exchange records.  
• Reviews and Feedback: Product reviews and customer service feedback you leave on our website.

2. How We Use Your Information

We use your information for the following purposes:

1) Providing and Improving Our Services  
• Order Processing: To process your orders, handle payments and arrange deliveries.  
• Customer Support: To provide customer service, process returns and exchanges and resolve disputes.  
• Account Management: To maintain and manage your account, including login and preference settings.  
• Personalised Recommendations: To recommend products based on your purchase history and browsing behaviour.

2) Communications via Email and WhatsApp  
• Order and Shipping Notifications: To send you order confirmations, shipping updates and important information about your purchases.  
• Customer Support Chats: With your consent, we may contact you via WhatsApp to answer product questions, help you choose hair textures and provide after-sales support.  
• Service Messages: To send service-related messages, such as changes to our terms, policies or services.

You can choose not to receive non-essential messages at any time. For WhatsApp, you may reply “STOP” to opt out of further promotional messages.

3) Marketing and Promotions  
• Promotional Messages: With your consent, we may send you promotional information, discount codes and news about new products by email or WhatsApp. You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us.  
• Analysis and Improvement: To analyse user behaviour and preferences in order to improve our products, services and website experience.

4) Legal Compliance and Security  
• Legal Requirements: To comply with applicable laws and regulations and to respond to legal processes or lawful requests from public authorities.  
• Protecting Rights: To protect our rights, property or safety, and those of our users or others, including fraud prevention and risk control.

3. Information Sharing and Disclosure

We do not sell, rent or trade your personal information to third parties. We may share your information only in the following situations:

1) Service Providers  
We share information with third-party service providers who help us operate our website and provide services, such as:  
• Payment processors  
• Logistics and shipping companies  
• Data analytics providers  
• Marketing and communication partners (for example, email or WhatsApp service providers)

These service providers are authorised to use your information only as necessary to perform services on our behalf and must follow appropriate confidentiality and security measures.

2) Legal Requirements  
We may disclose your information where required by law or where we believe such disclosure is necessary to:  
• Comply with a legal obligation or respond to legal processes or law enforcement requests  
• Protect our legal rights, property or safety, or the rights, property or safety of our users or others

4. Data Security

We use reasonable technical and organisational measures to protect your personal information, including but not limited to:

• Encryption: Using SSL (Secure Socket Layer) encryption to protect data transmission between your browser and our website.  
• Access Control: Limiting access to personal information to employees and service providers who need the information to perform their job duties.  
• Security Reviews: Periodic security reviews and vulnerability assessments to help protect your data from unauthorised access, use or disclosure.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.  
• Correction: You can request that we correct inaccurate or incomplete personal information.  
• Deletion: In certain circumstances, you can request that we delete your personal information.  
• Restriction: In certain circumstances, you can request that we restrict the processing of your personal information.  
• Data Portability: Where applicable, you have the right to receive a copy of your personal information in a structured, commonly used format and to transfer it to another controller.  
• Objection: You can object to our processing of your personal information, particularly where we use it for direct marketing purposes.

To exercise these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing your request.

6. Cookies

We use cookies and similar technologies to enhance your browsing experience and provide personalised services. Cookies are small text files stored on your device that record your preferences and activities.

We use the following types of cookies:

• Necessary Cookies: Essential for the website to function properly and cannot be disabled in our systems.  
• Performance Cookies: Help us understand how visitors use the website so we can improve performance and user experience.  
• Functional Cookies: Remember your settings and preferences (such as language and region) to provide a more personalised experience.  
• Advertising Cookies: Used to deliver relevant advertisements and marketing information to you.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

7. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

If you believe that a child under 13 has provided personal information to us, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Last updated: [1/27/2021]

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: charminghairfactory@ucharminghair.com

Phone: +86-150-1242-4853  
WhatsApp: +[ 3058730214 ]